User Guide – SBaar WhatsApp

1️⃣ Introduction
SBaar WhatsApp is a cloud-based WhatsApp automation platform designed to help businesses manage customer conversations, send bulk messages, automate replies, and integrate WhatsApp with their systems — all from one dashboard.
No software installation is required.


2️⃣ Account Access
Login

1. Open https://wa.sbaar.com
2. Enter your username and password
3. Click Login
4. You will be redirected to the main dashboard
   
   

3️⃣ Dashboard Overview
From the dashboard, you can:

• Connect and manage WhatsApp numbers
• View and reply to chats
• Create automated replies (Chatbot)
• Send bulk messages
• Manage contacts
• View reports and logs
• Configure API settings

4️⃣ WhatsApp Number Setup
Connect a WhatsApp Number

1. Go to Settings → WhatsApp Accounts
2. Click Add New Number
3. Scan the QR code using your WhatsApp mobile app
4. Wait for the connection to be confirmed
   ✅ The number status will change to Connected

5️⃣ Chat Management
View Conversations

• Go to Inbox / Chats
• Select a contact to view messages
• Reply manually or let automation respond

Assign Chats (if enabled)

• Assign chats to team members
• Track conversation ownership

6️⃣ Automated Replies (Chatbot)
Create an Auto Reply

1. Go to Automation / Chatbot
2. Click Create New Rule
3. Define:
   
   • Trigger keyword or condition
   • Auto-reply message
4. Save and activate the rule
   💡 Useful for FAQs, greetings, and support automation.

7️⃣ Bulk Messaging
Send Bulk Messages

1. Go to Bulk Messages
2. Select contacts or contact groups
3. Write your message content
4. Schedule or send immediately
5. Monitor delivery status
   ⚠️ Follow WhatsApp policies to avoid restrictions.

8️⃣ Contact Management
Manage Contacts

1. Go to Contacts
2. Add contacts manually or import via file
3. Organize contacts using tags or groups

9️⃣ WhatsApp Warmer
Enable Number Warming

1. Go to Tools → WhatsApp Warmer
2. Enable warming for your number
3. Set daily message limits
4. Start the warming process

🔥 Helps reduce the risk of WhatsApp number bans.

🔟 API Integration
API Access

1. Go to Settings → API
2. Copy your API Key
3. Use the API documentation to integrate with:
   
   • Websites
   • CRM systems
   • Order platforms

1️⃣1️⃣ Reports & Logs
View Reports

• Message delivery status
• Campaign performance
• Automation logs

📊 Use reports to optimize messaging strategy.

1️⃣2️⃣ User Roles & Permissions
Team Access

1. Go to Settings → Users
2. Add team members
3. Assign roles (Admin / Agent)
4. Save changes
   🔒 Control who can access sensitive features.

1️⃣3️⃣ Account Settings
You can manage:

• Profile information
• Password changes
• Notification settings
• Security preferences

1️⃣4️⃣ Support & Help
Contact Support

• Use the Support section inside the platform
• Submit a ticket with details
• Our support team will assist you

Knowledge Base

• FAQs
• Troubleshooting articles
• Best practice guides

✅ Best Practices

• Warm up new numbers before bulk messaging
• Avoid sending spam or unsolicited messages
• Use automation wisely
• Monitor reports regularly
• Keep contact lists clean and updated

📌 Summary
SBaar WhatsApp helps you:

• Automate WhatsApp communication
• Engage customers efficiently
• Scale support and marketing
• Manage WhatsApp professionally

All features are accessible from one simple dashboard.